Free text is hard to automate. JSON schemas, validation, tool calling and approval steps turn language models into dependable components of business systems, from email triage to booking changes.
Every unticketed airline booking has a deadline. How booking platforms track ticketing and payment time limits, warn customers, issue or cancel on time, and keep reservations clean across GDS and NDC channels.
Most travel operations cost sits after the booking. How to automate supplier reconciliation, schedule changes, refunds, invoicing and exception queues, where AI helps, and how to keep humans in control of the hard cases.
Most of the quality in a retrieval-augmented system is decided before the model writes a word. A field guide to chunking, retrieval and evaluation for internal knowledge assistants.
